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Ontrack is an ISO 9001:2000 Certified Company with Total Customer Satisfaction as its quality policy objective. The emphasis is on basic process discipline enabling timely delivery, and quality assured deliverables. Well-defined and documented quality standards and procedures have been laid down for project management that help monitor projects on a real-time basis and ensure that the customer is never out of touch.

Quality whether of the people, product or of the services rendered, is of utmost importance improve employee productivity and overall general development. Mandatory training courses on programming practices and software quality assurance have been identified for Ontrack's human resource, the actual practitioners of quality processes.

Our Quality Policy

  To ensure best quality of products and services.
To ensure continual improvement in all fields of activities.
To ensure total customer satisfaction for all time.
To adopt updated and latest technology in the field.
To ensure best utilisation of human resources.
To constantly evaluate internal resources to ensure a very high quality of deliverables in all aspects of service to internal and external customers.

Ontrack focuses on Quality to prevent faults and errors at any stage.  During development we follow ISO 9001:2000 procedures, which require projects to ensure backup, recovery and risk mitigation strategies as part of the project plan. The plans are subject to client approval and periodic audits. Well-defined and documented quality standards and procedures have been laid down for project management, the entire Software Development Life Cycle, monitoring customer relationships, and human resources management.

The processes in place at Ontrack cover the following activities:
? Requirement Analysis
? Project Management
? Risk Management
? Client Relationship Management
? Quality Assurance
? Configuration Management

Quality Assurance:

? Define QA Plan and Review Process
? Define and Measure Quality Metrics
? Conduct Reviews based on pre defined Checklists and Review Forms
? Testing Correctness, Completeness and Traceability


The methodology used consists of stages, which broadly are the following:
? Systems Study
? Planning and Estimation - Project Plan, Test Plan, Configuration Management Plan, Risk Management Plan and Training Plans.
? Project Kick Off and Start Audit
? Requirements Analysis
High Level Design - DFDs, ERDs, Use Cases, Site Map, Screen Shots
? Prototype
? Low Level Design - Technical Specifications including Class Design, GUI Design and Database Design, Use Case Diagrams
? Periodic Reviews for Compliance and Process Improvement
? Construction (includes Unit Testing)
? Integration and System Testing
? Preliminary Acceptance Testing
? Final Client Acceptance and Support
? Project Completion Audit

We are constantly upgrading our equipment, software and techniques to ensure our technology is on the "cutting edge".

Related Resources
Download ISO
Certificate Current (pdf: 784 KB)
Download Annual
Report 2013(pdf: 828.0 KB)
Download Corporate
Brochure (pdf: 2.78MB)

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