ERP generally refers to a software that supports better information management of the company and thus helps integrating and managing its important functions like production, marketing, inventory, finance and human resource management. Companies like JD Edwards, SAP, Microsoft Business Solutions etc offer adaptability to the changing technologies like operating systems and new hardware features. ERP solutions like SAP have offered technologies like web-enabled services and exchanging technologies that help integrate these completely different ERP environments.
In SAP, there are 7 areas in which we are currently providing our services:
SAP System Administration - SAP BASIS Module Consultancy.
SAP Configuration - SAP FI (Finance), CO (Controlling), SD (Sales and Distribution), MM (Material Management), TR (Treasury) consultancy.
SAP Development - SAP ABAP Module Consultancy.
SAP Web Interface using BAPI, RFC and IDoc Interface Development. (MABS uses only BAPI and RFC Interfaces).
SAP End-user Training for SD and MM Modules.
Migration of Master Data and Open Items from Legacy systems to SAP.
Post Go-Live support and Troubleshooting.
Our BASIS Consultancy includes the following services:
? Hardware Sizing & Landscaping
? SAP Installation and Upgrade
? User, System & Database Administration
? User Authorization Management
? Security management (Role changes etc)
? Support Patches Administration
? Workload analysis
? Printer & Spool administration
? EarlyWatch administration & report analysis
Ontrack?s high performance solutions for SAP, guaranteed by a robust service level agreement (SLA), include support in the most complex areas of SAP - providing Basis administration and monitoring, and database monitoring.
? Dedicated Helpdesk
? Remote Basis Admin
? Database management
? Backup management
? Job scheduling
? System Troubleshooting
? Problem Management
? Problem and incident Resolution
? Weekly Reports
Based on past experience and documentation done for our existing clients we have been able to establish our own project methodology. We provide end-to-end solution in SAP and allied services ? our services are flexible and customer focused. Since our service offering includes support for Desktop, Network & Application, customer gets one window solution for most of their IT needs. We provide consultancy and support both on-site and offshore according to customers need. Our on-site and off-site team works in tandem towards customer satisfaction for the best-suited solution to the client.
1. Onsite Team
Our Onsite Team is responsible for the following activities:
? Decide on the Formats of Request for development or change.
? Decide on the Formats for Functional and Technical Specifications.
? Convey the Estimation matrix and Coding Standards to the client and make them agree.
? Convey the technical documentation format to the client.
? Functional Specification writing
? Functional specification review
? Functional Specification acceptance
? Technical Specification writing
? Estimation and Planning for development
? Integration Testing (Functional Testing by Our onsite functional consultants)
? Acceptance Testing (by Customer?s representative)
? User training
2. Offsite Team
Our Offsite Team is responsible for the following activities:
? Modification or review of the formats for functional and technical specifications from internal team. Feedback to keep an ongoing improvement process.
? Preparing Estimation matrix for functional and technical spec preparation and development. Get it accepted universally by the functional and technical teams so that they abide by the standards and estimations.
? Documentation format definition and updates.
? Technical specification intake
? Estimates and planning review
? Technical documentation
? Technical testing (unit testing)
Our Deliverables includes the following:
? Business Blueprint
? Project Estimation and Plan.
? Functional Specification
? Technical Specification
? Developed objects
? Technical documentation
? User Training
? Test result
? Delivery note (based of the End of Development report)
Microsoft Business Solutions
Ontrack is Microsoft Certified Business Solutions Partner offering ERP solutions for SMEs. As a certified Partner Ontrack is able to:
- Take care of local branding
- Develop vertical solutions
- Implement the solutions
- Provide first level of support to the customer