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Ontrack?s ranges of state-of-the-art Managed Services are designed to accelerate system productivity, from expert installation and implementation to remote and on-site system management.

Ontrack Managed IT Services

For clients who prefer to maintain physical control and access to their servers and network equipment, yet require a level of service equivalent to that offered by a fully managed 24*7*365 data centre, Ontrack
offers a unique, leading edge project management, site and infrastructure design, security policy design and bespoke pro-active application monitoring design
addresses issues in the most complex areas whether they are widely distributed or reside in a local and growing environment
offers flexible suite of services, guaranteed by a robust service level agreement (SLA)
delivers Total Customer Satisfaction

Featuring

  •  Service Desk
  •  Network Services
  •  Field Services
  •  Projects
  •  Systems Management
  •  SAP ProMon
  •  Security

Key Metrics

Performance: High Reliability: High Availability: High
Security: High Ease of scalability: High Cost: Low

Managed Service Approach


 

Cost Benefit for Clients

Ontrack is able to provide a cost benefit based on the following factors:

Recent infrastructure built, space available for extra Service Desk
Remote Management Centre supports a wide range of servers and firewalls.
Staff working on rotation gives longer coverage even if you do not need 7x 24.
Highly skilled staff with proven record handling Service Desk.
Committed flexible staff providing excellent service.
Ontrack helpdesk and remote management technologies will be utilized ensuring no additional cost to client.
A Managed Service solution will provide significant cost savings for the client. Typically our client receives 20-30% reduction in cost.
Helpdesk consolidation will deliver, increased first time fix, fix SLA, higher technical expertise and cover for sickness, holidays etc.
Client will receive Management Reports, which will enable them to keep their nose into what is happening.

 
Related Resources
Download ISO
Certificate Current (pdf: 784 KB)
Download Annual
Report 2013(pdf: 828.0 KB)
Download Corporate
Brochure (pdf: 2.78MB)

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