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The Remote Maintenance services are provided to the customers where the network is monitored remotely with 24-hour network surveillance.

The maintenance services comprise of a comprehensive range of on-site and telephone based software support delivered by suitable qualified engineers in partnership with software Vendors.

? LAN/WAN
? Voice & data
? Maintenance & support
? Remote management
? Remote monitoring
? Roll-out & upgrades
? Implementation projects
? Security management
? Cabling

As part of the offering, Ontrack provides real-time reports and customer defined thresholds to optimise the performance of Desktop, Servers, Networks and Applications. The Maintenance & Support processes are co-ordinated though our Managed Service Centre (MSC).

OSL becomes a single point of contact for network procurement, deployment and management:

? Network management
? Enterprise management
? Management reports
? Remote monitoring & administration
? Capacity planning
? Capacity planning
? Asset management
? Firewall management

 
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